The Dominican Republic offers tax benefits to call centers. Law 8-90 on Free Zones allows for tax exemptions for these centers, even in urban areas. This has contributed to economic growth and the attraction of foreign investments.
Tax Benefits for Call Centers in the Dominican Republic
Call centers in the Dominican Republic enjoy a range of tax benefits that make them attractive for foreign investment and contribute to the country’s economic growth.
Income Tax Exemption:
One of the key advantages for call centers in the Dominican Republic is the income tax exemption, which allows them to increase their profitability and competitiveness in the market.
Municipal Tax Exemption:
Additionally, call centers are exempt from municipal taxes, significantly reducing their operational costs and providing a favorable fiscal environment for their operations.
Exemption from Import Taxes, Tariffs, and Customs Duties:
Another important benefit is the exemption from import taxes, tariffs, and customs duties, facilitating the import of equipment and technology necessary for the efficient operation of call centers in the country.
Exemption from Employer’s Obligation to Pay Employee Bonuses:
Call centers covered by this law are exempt from the payment of the bonus mandated by the Dominican labor code to employees. This represents a significant economic incentive for companies and their cash flow, with the intention of encouraging investment in new job positions.
Law 8-90 on the Promotion of Free Zones in the Dominican Republic
Law 8-90 establishes specific regulations for the creation and operation of call centers in special free zones in the Dominican Republic.
Regulations for Establishing Call Centers in Special Free Zones:
Call centers must comply with the requirements set by Law 8-90 to operate in special free zones.
Compliance with specific regulations regarding infrastructure, services, and hiring of personnel in areas designated as free zones is required.
Required Permit from the National Council of Free Export Zones:
To establish a call center in a special free zone, it is necessary to obtain a valid permit from the National Council of Free Export Zones.
This permit ensures that the company meets the legal and regulatory requirements to operate in the telephone services sector in the country.
Future Prospects for the Call Center Sector in the Dominican Republic
- Increasing Demand for Call Center Services: The international demand for call center services continues to rise, providing expansion opportunities for companies established in the Dominican Republic.
- Highly Skilled Workforce: The country has a highly skilled workforce in the sector, creating competitive advantages and facilitating the expansion of operations.
- Emerging Technologies: Emerging technologies, such as artificial intelligence and automation, offer new possibilities to improve the efficiency and quality of services, contributing to the sector’s growth.
If you want to create a call center in the Dominican Republic, at CONTADORES DOMINICANOS, we provide advice on the necessary requirements and steps for establishing your company.
