The Dominican Republic has become a key player in the call center industry. Over the past decades, the country has experienced notable growth in this sector, diversifying and significantly generating formal employment.
What is a Call Center?
A call center is a telephony-based customer service center used as a communication channel between companies and customers for call monitoring.
Impact of Call Centers on the Economy of the Dominican Republic
Call centers have had a significant impact on the economy of the Dominican Republic. These call centers have not only generated a large number of formal jobs but have also contributed to the country’s economic growth and development.
Firstly, call centers have been a significant source of employment in the Dominican Republic. According to the National Council of Export Free Zones (CNZFE), these call centers have generated more than 20,000 direct jobs in the country.
This has provided job opportunities for young Dominicans, allowing them to be productive and independent, and contribute to their households’ livelihoods.
Contribution of Call Centers to the Economy in the Dominican Republic
A notable aspect of the impact of call centers on the Dominican economy is their contribution to the country’s exports. According to CNZFE data, these companies represent 5.4% of the total accumulated investment in free zones and generate approximately 12.2% of the direct jobs in the sector.
Investment in the call center sector has shown to have a positive return for the Dominican economy. According to estimates, for every peso invested in incentives, the call center sector generates a return of approximately RD$7.00. This economic contribution has positioned the country as a leader in the region in terms of the call center industry.
Benefits of Call Centers in the Dominican Republic
- Generation of formal employment and opportunities for young Dominicans.
- Development of skills and technical knowledge in the workforce.
- Contribution to exports and the country’s economy.
- Positioning of the Dominican Republic as a leader in call center services in the region.
Evolution of Call Centers in the Dominican Republic
Call centers in the Dominican Republic have experienced impressive growth and evolution. The number of companies in this sector has increased by 66%, thus generating a greater number of jobs for the Dominican population.
If you wish to create a call center in the Dominican Republic, at CONTADORES DOMINICANOS, we advise you on the requirements and necessary steps to establish your company.
